Celecom legal

Questions people ask

*Last checked against what is actually released: 18 September 2026. Where something is not available yet, this page says so rather than describing it as if it were.*

Is Celecom free?

Yes. Sending a card, receiving one, opening it, keeping it, signing it, adding a photo or a drawing, and collecting stamps are free, and stay free.

A paid plan for businesses is being built and is not available yet. When it opens, personal use will not change. Any price you see before then is a proposal, not a price.

Do I need an account to open a card?

No. A card is a link. Whoever holds the link can open it, on the day, with no sign-up. You are offered an account afterwards so the card is kept somewhere you can find it again, and so you can send one back - but nobody is made to sign up to be told someone thought of them.

Sending a card does need an account, because a card has to come from somebody.

How do I sign in?

With the email address you signed up with, and your password. There is no separate username. Some accounts from the earlier Celecom app sign in with a phone number instead; that still works for them.

Who can see my card?

The link is the card. Anyone holding the link can open it, so keep it between you and the person it is for. Celecom says this on the screen where you are handed the link, because it is the one thing worth knowing.

Photos, drawings and voice you put in a card are not on the open web: they are served only to someone opening that card, and not before it opens. A sealed card's contents cannot be reached by its link until the day.

An invitation to an occasion behaves the same way: a forwarded invitation shows the occasion and nothing private, and a guest who arrives by email has to prove it is their inbox before they see more.

What is the difference between sealing a card and scheduling one?

Sealing is available. You send the card now, it arrives now, and it stays shut until the day you chose - the day in the *recipient's* time zone, not yours. They can see there is something waiting and ask you to open it early; you decide.

Scheduling - writing a card now and having Celecom send it later - is not available yet. It is built and being tested, and this page will change when it is on.

My card says "could not be delivered". What now?

That means the email carrying the link bounced or was refused. The card itself is fine and unchanged. Open it under *Your post → Sent* and use *Hand it to them* to send the link some other way - a text, a message, anything you already use - or copy the link and paste it. Nothing about the card is lost, and it opens on the same day either way.

If you typed the address yourself, check it: a card sent to an address with a typo cannot be recalled from the inbox it went to, which is one more reason the link is worth keeping private.

I own a stamp. Do I own the picture on it?

You own the stamp - a numbered copy of an edition, in your album, with its history. You do not own the artwork, and neither does anyone who receives a card carrying that design: a card carries the *design*, not a copy of the stamp.

The other way round matters too. Once an edition is issued its picture is frozen: it is copied somewhere it cannot be changed, and the stamp page says whether that copy is the verified original or was preserved later. The number printed on a stamp is the edition's face value and never changes; any credit loaded onto *your* copy is separate and is yours.

What about trials and cancelling?

The business plan is not available yet, so there is nothing to trial or cancel today.

What is built, and will be true when it opens: a trial that needs no card, and cancelling that keeps everything you paid for until the end of the period you paid for, then stops - with no further charge after that. If that is ever not what happens, it is a bug, and we want to hear about it.

Something else?

Write to hello@celecom.net. A person reads it.

Can several people write in one card?

Shared envelopes are not yet publicly available. When they are, this page will say how they work; until then, the only card you can send is your own.